Support

If something is wrong, confusing or just not how you expected it to work on a trail, we want to hear it — especially from the trail.

Something went wrong

• Describe the problem through the support contact on the app's App Store or Google Play listing. Include what you were doing and what happened.
• Crash reports may be shared by your phone's platform if you enabled developer reporting.
• Share the diagnostics log when we ask for it: in the app, Settings ▸ When something goes wrong ▸ Share diagnostics. It is a plain text file you can read before sending, and it cannot contain your position, track names or file names.

Getting in touch

Use the support contact on the app's App Store or Google Play listing. Tell us the track if you can — a GPX that misbehaves is worth ten descriptions of it.

Your data

Your tracks stay on your phone, so there is no account to delete and nothing of yours on our side. The details are in the privacy policy.